Refund policy
01 · Try before you pay
Every service can be tried free for 14 days without a card, so you can run your own process through it before anything is charged.
02 · A full refund within 14 days
If you ask within 14 days of a payment, whether the first payment for a service or an annual renewal, we refund it in full. You do not have to give a reason. The service the payment was for is cancelled and ends when the refund is made.
03 · After 14 days
After 14 days a payment is not refunded, in full or in part. You can still cancel at any time: the service keeps working until the end of the year you have paid for and is not renewed, as our terms of service describe.
04 · When the fault is ours
If we charged you in error, charged you twice, or end a service you have paid for, we refund what was charged wrongly or the unused part of the year, whenever it comes to light.
05 · How to ask
Email office@koldsoftware.com with your organisation's name and the payment, or reply to the receipt Paddle sent you. Paddle, which sells Koldheim on our behalf as merchant of record, makes the refund to the card or account you paid with. It usually reaches you within 5 to 10 business days, depending on your bank.