- Raise a ticket1. Choose Projects in the rail, then the Tickets tab. The Raise stage opens. !The top bar of Projects with the Tickets tab outlined, and the Raise stage open below it 2. Press Raise a ticket. !The Raise a ticket button outlined at the top of the Raise stage 3. The form Raise a ticket opens under Being written. Fill in: !The Raise a ticket form with the Title, Project and Priority fields filled in and outlined - Title - Project - Priority: Low, Normal, High or Urgent. - Due: optional. Choose the date from the calendar. - Detail: type [[ to point at a record, or @ to name somebody, and choose from the list. - Files and screenshots: optional. Press Choose files and pick screenshots or documents. Images (PNG, JPEG, WebP, GIF), PDF, Word, Excel and PowerPoint files are accepted, up to 20 MB each and 20 files in all. 4. Press Send the form.
- Move a ticket on the board1. Choose Projects in the rail. The board is on the Overview, and on the Triage stage of the Tickets tab. !The board on the Projects Overview, its title outlined, with cards in the Backlog, To do, Doing, In review and Done columns 2. Press Mine to see only your tickets, or Everyone for all. The number on each is how many cards it holds. To see one project's tickets, choose it from Project beside them; Clear shows them all again. Each card shows its project above the title, then its priority and due date, and the initials of whoever has it. !The Everyone and Mine switch outlined under the board's title, each with the number of cards it holds 3. Drag the card to its new column: Backlog, To do, Doing, In review, Done or Parked. !The column headings of the board outlined, from Backlog to Done, with a card under each 4. Press a card to open the ticket on the right and read it in full. 5. To move it from there, choose a column from Column at the top of the ticket. 6. To change its priority, choose Low, Normal, High or Urgent from Priority beside it. !An open ticket with the Priority dropdown outlined beside Column at its top
- Add a file to a ticketAnyone in the workspace can add a screenshot or a document to a ticket while it is open, whoever raised it.
Projects ยท 3 tasks