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Add a file to a ticket

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Anyone in the workspace can add a screenshot or a document to a ticket while it is open, whoever raised it.

Steps

  1. Choose Projects in the rail.
  2. Press the ticket’s card on the board. The ticket opens on the right.
    A ticket open on the right of the board, its title and details outlinedA ticket open on the right of the board, its title and details outlined
  3. Under Files and screenshots, press Add a file to Files and screenshots and pick the file.
    The Add a file to Files and screenshots button outlined under the ticket’s attached screenshotThe Add a file to Files and screenshots button outlined under the ticket’s attached screenshot

What you will see

  • The file at the end of Files and screenshots, with your name and the time you added it. A picture shows as a small preview; press it to open it full size.
  • An entry under The trail, at the foot of the ticket, saying who added which file.

Common problems

  • There is no Add a file to Files and screenshots button. The ticket is in Done, so it takes no more files. Move it back to another column first if the work is not finished.
  • A file was added by mistake. Ask a tenant admin to remove it. See Change a ticket’s details.
  • “this field takes …”. The file is of a kind tickets do not take, such as a ZIP. Send a screenshot, a PDF or an office document instead.