KoldheimBook a demo
Artwork Approvals · Account manager

Choose print or files after approval

Browse the guidesArtwork Approvals

When the client approves a version, the job is pinned to that version’s file. You then say whether it is printed or made, or whether the client gets the files.

Steps

  1. You get the form Approved: followed by the job, on On your desk. Press the card’s header to open it.
    On your desk with the title of the form Approved: Festive hamper sleeve outlinedOn your desk with the title of the form Approved: Festive hamper sleeve outlined
  2. Set Needs printing or manufacture:
    • Yes: choose the Supplier and check What to make. If the supplier is not in the list, press Add a production supplier under it if you see it. Set The client also gets the artwork files to Yes if the client gets the files as well.
    • No: leave Supplier empty.
    The print or files form with Needs printing or manufacture set to Yes and Paarl Litho chosen as Supplier, both outlinedThe print or files form with Needs printing or manufacture set to Yes and Paarl Litho chosen as Supplier, both outlined
  3. For printing, set The client signs off the supplier’s proof to Yes or No. It starts as your workspace’s setting; change it for this job if this client needs to see the proof, or does not.
    The print or files form with The client signs off the supplier proof field outlinedThe print or files form with The client signs off the supplier proof field outlined
  4. Press Send the form.

What you will see

  • Yes: the supplier is emailed a link to download the approved file, with What to make. The production managers get the message “To production:”. The job’s State is In production.
  • Yes, with The client also gets the artwork files set to Yes: once the delivery is confirmed, the client is also emailed a link to download the files.
  • No: the client is emailed a link to download their final files and confirm they have them. The job’s State is Files sent.
  • The client signs off the supplier’s proof: once production passes the supplier’s proof, the client is emailed a link to approve it or ask for changes before anything is made. You can see its answer on the job’s activity; changes go back to production for a new proof.
  • When the client confirms receipt, the job’s State is Complete, with Client confirmed receipt and Confirmed by filled in.

Common problems

  • You get the message “Proof link expired:”. Nobody answered the proof link in time. You get the form Send the proof of … again: check Send the client link to and press Send the form. The client gets a new link to the same proof; the old one stays expired.

  • You chose Yes without a supplier. You get the form Which supplier makes …?. Choose one and press Send the form.

  • The client did not confirm in time. The job’s State is Receipt not confirmed, and you get the message “Receipt not confirmed:”. Follow it up with the client yourself.